It's been a long road, hasn't it? Well, in some respects, it hasn't -- in fact, it's only been about two years since development of Windows Phone 7 as we know it today kicked off -- but when you consider that this product will be replacing Windows Mobile 6.5, that puts things in proper perspective. In fact, even the very latest maintenance releases of good ol' WinMo are based on the same rickety underpinnings as version 5.0 was way back in 2005, at a time when WVGA smartphone displays were science fiction, 4G networks were a good two Gs beyond the average American's comprehension, and Engadget looked like this. Nowadays, it's a very different game; eight year-olds have access to mobile email, your phone understands German, and "Yelp" is a verb (okay, actually Yelp is a verb). Indeed, mobile devices are the new PCs -- and companies like Apple and Google are dominating an industry that had once been practically handed to Microsoft on a silver platter. No one -- either inside or outside of Redmond -- is arguing that change isn't desperately (and quickly) needed, because it simply isn't enough to dominate the desktop anymore.
In light of all that, you could call Windows Phone 7 a desperation move to become relevant in the pocket again. Call it whatever you like, but regardless, brand loyalty isn't going to save this product -- it simply has to be good to sell. Scratch that; it actually has to be nearly flawless in a world where iOS 4 and Gingerbread play. Microsoft still has a few months before it intends to get the first volley of Windows Phone 7-based products to the marketplace, but we've recently been provided with reference hardware -- a not-for-retail Samsung called "Taylor" that's closely modeled on the Symbian-based i8910HD -- to get a feel for where they're at as the clock ticks down. Is this shaping up to be a killer platform for the next generation of high-end smartphones? And more importantly, can it win customers? Read on for our first take.
What you've likely already seen of the Windows Phone 7 user interface hasn't changed dramatically in the months since the announcement of the OS, but it has been majorly tightened up and tweaked.
As before the "Metro" UI is in full effect here, meaning lots of very 2D, stark blocks of color and text. Actually, 2D isn't quite right -- the interface utilizes a lot of layers within a single page, so when you're swiping through menus you get a kind of parallax scrolling effect reminiscent of 16 bit side-scrollers (think Castlevania for the SNES). It actually works really well here, giving a sense of depth and detail but not detracting from the content Microsoft is putting up front. Of course, the controversial cut-off text is still present, and while we happen to like the way it looks, it's definitely an acquired taste, and there are times when it just doesn't work, like in the Office hub where PowerPoint looks like it reads "PowerPoir."
We were extremely surprised and impressed by the software's touch responsiveness and speed. In fact, this is probably the most accurate and nuanced touch response this side of iOS4. It's kind of stunning how much work Microsoft has done on the user experience since we first saw this interface -- everything now comes off as a tight, cohesive whole. It really put one of our major fears about Windows Phone 7 to rest. We haven't seen any substantial lag while using the device, and the short transitions between applications or pages are well suited to the overall experience.
Getting around the OS really comes down to three main sections: the homepage "tiles," (a list of glanceable information, updates, and favorite apps or people), the application list (an alphabetical list of all your applications), and the "hub" pages (really a kind of in between point that's sandwiched between a full on app and a menu). We found the overall navigation of the UI to be really quite intuitive, despite the fact that a good number of options and in-app menus are accessible only through a long press... something you're not really made aware of in most cases. The long press becomes a bit like the skeleton key of the OS -- you just have to try it and see what kind of functionality it unlocks. Once you get into the habit of holding down on items instead of wildly searching for the next screen or tile, it makes a lot of sense, but it does take some getting used to.
Windows Phone 7 relies on a drop down, Android-like window shade to show when you've got a new SMS message, so Microsoft is already besting Apple there, and if you're playing music in the background, you're able to bring up your controls by tapping one of the volume buttons. Weirdly, that same area up top is used to show your signal, battery, and WiFi status, but it only drops down if you touch or swipe the upper part of the screen. And in some apps (like pictures) it doesn't appear at all. We're not sure why Microsoft doesn't want to make that info consistent, but it seems like wasted effort to have to call it up manually. Oh, and guys, please add a percentage meter to that battery icon.
Other flourishes in the UI come in the form of subtle animations when something is loading or syncing -- a series of tiny dots that appear and coalesce in the upper portion of the screen. A small touch, but it's nice to know the phone is thinking or working. Otherwise, the UI mostly gets out of your way -- is most apps there aren't a plethora of controls or options immediately visible. Just you and your content... and it actually really works here.
There are two big omissions here, in our opinion. The device won't support copy and paste, and won't support third-party multitasking of apps. We knew this would be the case given what we heard at MIX10, but it doesn't stink any less now. The former really doesn't make any sense to us, especially since Microsoft did a good job of nailing text editing and selection (at least in Word, and really... you guys make Word), and it looks like it would only be a short walk to a contextual pop-over for copy and paste functions. The latter is practically inexcusable in this day and age -- even Apple (which has been a complete laggard in this area) now supports basic multitasking. When we heard in our meeting with Microsoft that the phone wouldn't even support something as simple as Pandora background streaming, our minds were a little blown. It's doubly irritating given the fact that just like in iPhone 1.0, the first-party apps are free to background all they want (mail loads, the browser pulls down pages, music plays in the background, etc.), so there isn't any technical reason why they couldn't extend some of this functionality to other applications. We're hoping that by some magical twist of fate these two items get addressed before launch... but we're not holding our breath.
Still, those issues aside, Windows Phone 7 is easily the most unique UI in the smartphone race right now, and the real perk here is that it doesn't just seem like an arbitrary decision to make things look different than other OSs -- there is real purpose and utility to a lot of what Microsoft has come up with.
Let's just put this up front: the keyboard in Windows Phone 7 is really, really good. We're talking nearly as good as the iPhone keyboard, and definitely better than the stock Android option. It's one of the best and most accurate virtual keyboards we've used on any platform -- and that's saying a lot. The phone we had to test with is actually rather narrow despite its screen size (3.7-inches) and resolution (the Windows Phone 7 standard 480 x 800). So while typing was sometimes a little cramped horizontally, it was never a chore.
The WP7 keyboard is as simple and clean as the rest of the OS, showcasing little more than rows of monochromatic keys (white on black or black on white depending on your app), which pop-up a letter above them when depressed. Hold on a key and you get additional options for accents, just as you'd expect. The general layout offers a familiar placement of the shift, return, and number / punctuation keys, but adds an emoticon button as well. Frankly, we could have done with a little more room down there in its place. Still, Microsoft has made some smart decisions here, such as always having the comma and period keys present, double taps for periods, and our personal favorite, mimicking the iPhone's behavior of pressing on the punctuation key and being able to slide your finger to your desired character instead of requiring three presses.
We were surprised at how refined the keyboard is -- when we saw it at MWC and MIX10, things were still quite stuttery and uneven. Those days are certainly gone, and we think Microsoft got this aspect of the phone's UI pitch perfect.
Contact management and social networking
Windows Phone 7 doesn't have "contacts," per se -- it has a People app, and there's quite a difference. This is a thoroughly social platform, and it doesn't really seek to make any sort of differentiation between people you talk to / text / email, those you just casually observe, and those with whom you're "friends" in name only. If that kind of philosophy reeks of Motorola Blur or Palm Synergy, you're on the right track; as soon as you add a Windows Live, Exchange, or Facebook account, it pulls in every contact associated with that account and disperses associated content throughout your entire phone -- there's nothing you can do about it. That means, for example, that your Pictures app could have a bunch of shots of your ex's aunt's new boyfriend's dog in it (more on that in a bit), and there's not a whole lot you can do to stop that behavior without completely removing your Facebook account from the phone.
With Exchange, this strategy is probably fine in most cases -- contact sync is one of the main reasons you use Exchange ActiveSync, really -- but seriously, Facebook is another matter altogether. If you've got a lot of Facebook friends, this renders your People app all but useless as a traditional phone contact list. So, say you're looking for someone's phone number: if you're a normal human being with maybe a couple hundred or fewer actual contacts, you're used to just flicking through your contact list to get to whomever you need. With Windows Phone 7, though, Facebook has puked all over that list, so Microsoft instead recommends you search for what you're looking for (matching names filter as you type), pin extremely frequent contacts as tiles on your home screen, or make use of People's Recent list, which auto-populates with contacts that you've recently used.
We think the solution is pretty simple: Facebook just needs to be sandboxed a little bit more. Optimally, Microsoft would go with the Android philosophy, which allows the user to choose whether to import all their Facebook contacts to their contact list, sync the information for contacts that are already in the local list, or not to sync at all; meanwhile, you've got an actual Facebook app you can go check out if you want to see your full list of friends. Currently, Windows Phone 7 has no dedicated Facebook app, so that's part of the problem -- your Facebook friends simply have no place to live other than your primary contact list. Alternatively, they could do what Blur does and import everything but at least still give you the option of filtering by contact type so you don't need to see the Facebook noise.
What's strangest about all of this, though, is that as socially-aware as Windows Phone 7 seeks to be, there's not a lick of Twitter integration to be found. For some, Twitter is every bit as important as Facebook -- if not more so -- and it seems like a glaring omission (MySpace isn't there either, but we're far more willing to forgive them for that). All of the UI infrastructure is there to make Twitter an easy addition, because the People app lets you see a stream of status updates from your social networks and tapping on an individual contact gives you access to a stream of their updates alone; plus, the phone comes equipped with a "Me" tile on the home screen that you can tap to update the networks of your choosing (just Windows Live and Facebook for now). Twitter is the perfect fit, they've just got to make it happen.
Email and messaging
As with most smartphones these days, email setup in Windows Phone 7 is relatively automated and painless, and there are plenty of options to go with most people's leanings. When you initially boot the phone, you're asked to provide a Windows Live ID, though it's not necessary to use one. On the email setup screen, you're provided with self-configuring options for the aforementioned Live, Outlook, Yahoo! Mail, and Gmail. You also get options for manual setup of POP or IMAP accounts. As heavy Gmail users, the option was obvious for us, and you'll be happy to know that Microsoft provides full (well, almost full) EAS support for Google accounts. After a little bump in the road caused by our hosted account not having its mobile sync options switched on (a problem on our side), we were off and running. Contacts and calendars came along for the ride, though we noted a problem right off the bat with calendar sync -- only our primary Google calendar was syncing, apparently a limitation which Microsoft says they're working on. The plan is for full EAS calendar syncing, but the company doesn't know if they'll have it in time for launch.
You're provided with a number of sync frequency options, including push, 15 minutes, 30 minutes, hourly, and manual updating. Push seemed to work relatively smoothly, though we can't comment on battery drain because this version of the OS and demo hardware aren't optimized yet.
The email app on the phone is pretty terrific on the whole, providing a clean, clear layout and upfront options for your most-used functions. In the standard inbox view you get your emails with one line of a message preview, and you can swipe right or left for sorting options by unread, flagged, or urgent (on top of the standard folder view). We found the inclusion of the unread view especially helpful when triaging our inbox. What wasn't helpful, however was the lack of threaded messaging. We pretty much expect everyone to have this figured out by now, but somehow Apple slept on it, Palm hasn't stepped up to the plate, and now Microsoft is leaving us high and dry. We pressed the company on whether or not it would be included, and the word was that it was planned for, but there was no telling if it would be happening by launch (our takeaway was pretty much that it wouldn't make the cut). On the bright side, multiple message management is executed here better than most mobile email apps we've used, requiring only that you tap to the far left of a message to engage your checkboxes. It definitely sped up the process of killing or moving mail. Also nice was the fact that in a standard message view, when you delete an email you're kicked back to your inbox -- not to the next message. If you're like us, you don't want to read an email before you're good and ready. Along the bottom of the display you have icons for creating a new message, viewing folders (that mysteriously doesn't display all folder by default), multi-message editing (which seems superfluous), and refresh.
Tapping the search button while in mail gets you to a pretty powerful search which parses subjects, message content, senders, and receivers all at once. It made it astoundingly easy to find what we were looking for with almost no hesitation. Unfortunately, it only searches messages downloaded onto the device, so if you're looking for that long lost password, you're out of luck here. Additionally, you can tell the app to sync individual folders, but it doesn't seem to peer into those during searches anyhow.
Another thing to note -- there's no combined inbox here. In fact, when you create a new mail account, it places what amounts to a separate app for that inbox into your application list. Likewise, to access it from the homescreen you need to pin that separate app to the front page. We would like to see an option to have multiple items inside of one tile (not dissimilar from the iPhone's new folders) where you could bundle things like your mail accounts into one place. Of course, it would be preferable just to have a combined inbox.
Overall, the mail experience is solid, but not best in class. There's a lot here that is laudable (like the sheer snappiness of it), but there's also a fair amount that's missing. We'd really like to see Microsoft strive for threaded messaging, joined inboxes, and an improved server-side search by the time this hits the market, but we're guessing that's asking a lot.
The SMS / MMS app in Windows Phone 7 is fairly barebones, but it definitely gets the job done, and looks pretty good while doing it. Microsoft has adopted the all-too-familiar speech balloon motif for this view, and while we can't gripe too hard about that, we wish the company would differentiate sender and receiver by color (even lighter and darker shades of the same color). We found that with the same color used for both incoming and outgoing messages, conversations could get a little confusing.
Creating and sending messages is fairly straightforward, and MMS (at least photos) display inline, but can be saved to your phone as well. Long pressing on individual messages gives you the option to delete or forward them, while in the list view of all your conversations, a long press gets you the option to delete the whole thread. There's not much to it, but it works as advertised. We did run into a few problems, however. One of our test units had a persistent display issues which caused lots of text to overlap, while our other unit started taking ages to go back from a conversation view to the list of conversations. We know this is still unfinished software, but this feels like something that should be already squared away.
For as much crap as Internet Explorer gets (less, admittedly, now that the debacle of IE6 is finally starting to fade), we've got to say that web browsing on Windows Phone 7 is actually a really pleasant experience. Our understanding is that it's essentially using desktop-class code, bits and pieces of Internet Explorer 7 and 8 tossed together and massaged into something that'll look (and work) better on a smaller display with less horsepower.
Loading the desktop version of Engadget was just a hair slower than an iPhone 4, and just as importantly, rendering new parts of the page as you scroll is plenty fast -- not instantaneous, but fast enough so that you never find yourself consciously waiting for it to catch up. Zooming -- which is accomplished with a pinch gesture, of course -- is buttery smooth. The phone accomplishes this in the same way you're probably used to from other devices: when you first zoom in, it uses the same render resolution so that it can at least show you something without going blank, then it renders the appropriate level of detail as it catches up (Google Maps works the same way on almost every platform). It works well. Zooming out to see as much of the page as possible isn't quite as pretty; in its current incarnation, the browser seems to be using a pretty awful scaling algorithm, and small text looks like a jumble of jaggy, meaningless blocks without a hint of anti-aliasing. We'll admit, it makes browsing just a little less fun, even though you can't really read anything at those zoom levels regardless.
There isn't a lot of bonus functionality, but we appreciated the "pin to start" option that lets you turn a page into a home screen tile, complete with a miniaturized view of the site (of course, there are standard bookmarks available as well). Tabs are also supported; on our test device, they were limited to a maximum of six, which we would assume will be true of all Windows Phone 7 devices -- but let's be honest, you probably don't need more than six open tabs at a time on your phone, and if you do, you should be in front of a laptop anyway. The tabs all continue to load independently regardless of whether they're active or not, which is nice, and doesn't seem to have much of a negative impact on overall browser performance.
Neither Flash nor Silverlight are currently supported on pages, and as anyone with an iPhone can attest, that's generally not a problem (though we'd be curious to see what kind of performance they could achieve). Of course, the real kicker is that you don't get HTML5 support either, which makes the browser situation somewhat painful. There's not even a YouTube app on the phone! Microsoft -- you've got to step it up on the video front if you want to play this game.
One other thing that did concern us was that a number of sites that detect our iPhone and Android devices to show mobile sites don't detect Windows Phone 7 properly -- a key example being Gmail, which shows you a nasty WAP-compatible site designed as the least common denominator for data-capable dumbphones -- but we imagine this will be a quick fix for most publishers if the platform gets enough traction to justify making mobile IE-compatible versions.
If you know the Zune HD, then there won't be many surprises here (except, of course, this is a real Zune experience on a phone you might actually want to own). The Zune integration is rather seamless on Windows Phone 7, allowing you to browse and play what you have in your library, sync music and video back and forth to your PC, and if you have a Zune Pass subscription, you can grab whatever you like (well, almost) right on the phone without hesitation. In general, we like the combo here, but there were times when the Zune interface was a bit confusing. Sometimes it was hard to know what section of the player you're in -- the line between previewing and listening is very fine here. In fact, you can listen to a preview clip while doing other things on the phone (one of the places you see Microsoft's first-party only multitasking). It doesn't make a huge amount of sense to us -- previews should likely quit when you leave app. Other times, because Zune Pass lets you sample the entire song, you can be streaming a full length preview, which gives you the impression of listening to a piece of music you "own" (or at least have downloaded) when that isn't the case. We also take issue with the lack of a proper jog control to skip into tracks -- holding down the fast forward or rewind button is inconsistent and seems a bit clunky to us.
That said, we love having almost limitless access to new music on a phone, and the Zune Pass subscription certainly adds that capability, though you're adding another $14.95 on top of your existing phone bill if you decide to go that route. Ultimately it's a question of how voracious of a music buyer you are -- but something tells us we're going to see a marked increase in Pass users when these phones hit the market.
One other important aspect to note about Zune and Windows Phone 7 is that the desktop software and these devices are now extremely interconnected. Not only do you use the Zune software to sync your music and videos, but you'll be able to buy apps from the marketplace on your computer, you can sync photos in the Zune application, and your general account and device management is handled through the app now. It's pretty much a similar arrangement to that of the iPhone and iTunes, and we can't really complain about Microsoft taking that page out of Apple's playbook. Microsoft has always been good about syncing, but this makes the process slightly less obtuse than its ActiveSync options from the Windows Mobile heyday.